Farncombe maintains gold standard for fourth year

A leading UK conference centre, near Broadway, has achieved a top nationwide customer service accreditation for the fourth year running.

Cotswold Conference Centre secured VenueVerdict Gold for 2012 and maintains its record of gaining the accreditation every year since the industry standard was launched in 2009. It is one of just four UK venues to have achieved Gold every year.

VenueVerdict is based on feedback from customers and only 26 conference venues and hotels – around seven per cent of those who participated – achieved the standard last year.

Richard Howdle, operations manager at Cotswold Conference Centre, said: “It’s an amazing achievement and shows the dedication of all our staff to the very highest levels of customer service.

“It’s especially satisfying to gain an accreditation based purely on customer feedback. We are dedicated to conferences, training and teambuilding and I think people really appreciate the efforts we make on their behalf.”

Market research agency BDRC Continental operates VenueVerdict, an independent customer feedback benchmarking programme for meetings and events. Its quarterly accreditation framework is based on responses from more than 20,000 customer surveys across UK venues. Conference centres and hotels are assessed over rolling 12 month periods and must record ‘consistently excellent’ results to secure Gold.

James Bland from VenueVerdict said: “Congratulations to everyone who achieved the prestigious Gold Standard and especially to those, like Cotswold Conference Centre, who have done so every year since 2009.

“Maintaining this standard requires excellent service delivery, hard work and real customer satisfaction so it’s a great stamp of approval for the venue.”

Cotswold Conference Centre is part of leading hospitality business Farncombe, which also includes the luxury Dormy House Hotel and popular residential learning centre Farncombe Courses.

Farncombe is located in 320 acres of picturesque parkland in the Cotswolds, between Cheltenham and Stratford-upon-Avon. For more information about Cotswold Conference Centre call 0845 230 8580 or visit www.cotswoldconferencecentre.com.