A
luxury conference centre in the heart of the Cotswolds has cited its investment
policy and award-winning standards as the key to a record year of results.
Cotswold
Conference Centre has bucked the economic gloom with revenues rising by 13 per
cent over the past year while October proved the most successful ever month at
the centre, which has been open since 2001.
The
four-star venue is based on the 320-acre Farncombe Estate, near Broadway.
Its bumper 12 months included opening a
new £3.5m 32-bedroom courtyard complex, Maudslay Court, and unveiling a new £¼m dining area called the
Willersey Room.
During
2012 the Conference Centre also won five Gold awards, including the prestigious
Visit England Award for Excellence for a second time, which recognised it once
again as the best business tourism venue in the UK.
Nick
Akerman, head of sales at Cotswold Conference Centre, said: “There is no doubt
that investing in the extra bedroom and catering capacity has enabled us to
grow the business. However, what is particularly satisfying is that we have
driven up standards – winning awards throughout the year.
“We
use the Venue Verdict system to measure customer satisfaction and not only did
we receive a Gold Award for outstanding customer service in 2012, we were also
ranked in the top 20 of more than 300 venues in the country.”
Cotswold
Conference Centre’s other titles in 2012 included the Green Tourism Business
Scheme (GTBS) Gold Award, highlighting the centre’s commitment to
sustainability, the Cotswold Tourism Award for venue of the year, and
Worcestershire Welcome Award’s Business Tourism prize for the second year
running.
Cotswold
Conference Centre is part of the Farncombe group of businesses, which includes
residential leisure provider Farncombe Courses, and the four-star Dormy HouseHotel.
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