Cotswold Conference Centre team tops the feedback polls again

It's official – In 2010 the Cotswold Conference Centre has been recognised as the best independent residential conference venue for customer service in the UK.

Feedback analysts, BDRC Continental, have this week announced the national VenueVerdict Awards for customer service at UK hotels and meeting venues. Cotswold Conference Centre, near Stratford-upon-Avon, has again been awarded the VenueVerdict Gold Standard for 2010, an accolade only awarded to venues delivering consistently high levels of customer service over the previous 12 month period. This is the second year in a row.
The VenueVerdict awards are determined by the scores given by meeting and event customers in post-event feedback surveys. Independently operated by BDRC Continental, the VenueVerdict programme currently includes over 200 UK conference venues and hotels, providing real-time customer feedback, trends, share-of-budget data and competitor benchmarking. The 2010 awards were determined by nearly 17,500 customer feedback surveys across the VenueVerdict membership.
Nick Akerman, Head of Sales explains: “It’s great for the Cotswold Conference Centre team to be recognised for their dedication to first class service. This award is based on feedback from our customers which makes it all the more special. 2010 was another tough year for all venues and we, again, shone through. As a small niche rural training venue we try very hard to compete with the big brands. The difference here is the people. Our team really deserve this prestigious ‘pat on the back’."

BDRC continental was founded in 1991 and is a leading full service market research agency. Cotswold Conference Centre has been taking part in their VenueVerdict programme for several years and has consistently been in the top quartile of conference venues.